Raheja Lunaris

Raheja Lunaris - Revolutionizingthe Home Buying Experience

Project Overview

0

Duration

0

Screens Designed

0

Interactive Prototypes

0

Go-to-Market Products

About Raheja Lunaris

Raheja Lunaris is a premier real estate developer committed to delivering high-quality residential properties that cater to modern living. With a focus on customer satisfaction, Raheja Lunaris aims to provide innovative solutions to make the home-buying experience as seamless as possible, both online and offline.

alt

Challenge

Home buying traditionally involves a complex and time-consuming process that often requires physical visits, negotiations, and manual paperwork. Raheja Lunaris wanted to create an online platform that:

  • Streamlines the home-buying process for customers, enabling them to find, select, and book homes online.
  • Provides an engaging and personalized online experience, reducing reliance on traditional methods.
  • Automates the sales process to increase operational efficiency and reduce manual workloads.

alt

Project Goal

  • Create a user-friendly and efficient SaaS platform that enables customers to seamlessly book their homes online.
  • Increase the online booking rate to 50% of total bookings within the first year.
  • Enhance the customer experience to achieve a satisfaction rating of 90% or higher.
  • Streamline the sales process by automating manual tasks, reducing paperwork, and improving efficiency by 30%.
     

Key Objectives

Simplify the Home Booking Process

Develop an intuitive platform for customers to search, select, and book their homes online with ease.

Increase Online Booking

Achieve 50% of total bookings through the platform within the first year.

Enhance Customer Experience

 Design an engaging and personalized platform, aiming for a customer satisfaction rating of 90% or higher.

Streamline the Sales Process

Automate manual processes to reduce paperwork and enhance sales efficiency by 30%.

Success Metrics

alt

Online Booking Rate

 50% of total bookings made through the online platform within the first year.

alt

Customer Satisfaction Rating

Achieve a satisfaction rating of 90% or higher among users.

alt

Sales Process Efficiency

Achieve a 30% reduction in manual sales processes and paperwork.

alt

Platform Adoption Rate

80% of customers using the online platform to book homes within the first year.

alt

Conversion Rate

20% conversion rate of online leads into actual bookings.

Our Approach

User-Centered Design Process

  • Conducted user research to understand pain points and developed user personas to ensure that the platform meets the needs of all customers.
  • Mapped out key user journeys to design an intuitive and efficient process for searching, booking, and purchasing homes.
  • Focused on accessibility, user engagement, and responsive design to ensure the platform works across various devices and screen sizes.

Agile Design Execution

  • Delivered 350+ high-fidelity screens covering all aspects of the platform, from home selection to payment completion.
  • Developed interactive prototypes for real-time testing and feedback.
  • Worked iteratively with Raheja Lunaris to ensure the platform's functionality aligned with business objectives.

Design Solution

alt

01 Search and Filter Functionality

 Enabled users to easily search and filter homes based on preferences such as location, size, and price.

alt

02 Unit Selection Dashboard

Guided Navigation Path, Floor & Unit Selector Panel, Unit Details Section & More
 

alt

03 Tower Selection Dashboard

Real-Time Inventory Stats, Interactive Tower Selection, Central Call-To-Action Banner
 

alt

04 Floor & Flat Selection

Floor Navigation Panel, Flat Listings with Tagging Flat Selection Option, Floor Plan Visual Overview.

Design Deliverables

High-Fidelity UI Designs

Comprehensive Design System

altimg

Exported Assets

altimgaltimg
alt